There is only one way to account for what telecommunications services
are being utilized;
that is through a comprehensive, enterprise wide audit of all the
carriers' bills. There is good
reason why this task is often ignored by even well staffed telecommunications
departments.
It is a very complex and tedious process that requires specific
knowledge and experience to
conduct effectively. We have been auditing bills for nearly 20 years at
Windfall Associates and some of
us have had nearly 30 years experience in this area.
We meticulously determine what our clients are paying for, what they
are using, and what they
are not. We will identify how each service is currently being
utilized and either validate its
continued use or present alternatives for optimization.
We will document and negotiate credits/refunds for any carrier billing
errors that we find.
We work with our client's staff to align carrier billing with internal
allocation procedures.
Since we are not compensated on a contingency basis, we will go
far beyond looking for the
"big hits". Our objectives are to thoroughly dissect, document,
and optimize services.
Streamlining the bill verification and allocation process is an
added benefit associated with
our involvement.
An important output from the audit process is the creation of a usage
profile measuring the
aggregate usage by each call type/category. This usage profile is
incorporated into a Request
For Proposal (RFP) which is distributed to qualified carriers/providers.
We will act as the point
of contact for all RFP issues, compile and summarize the carrier
responses, assist with the
evaluation and selection process and finally, assist with contract
negotiations.