"I have neither the time nor the expertise to handle the complexities of modern telecommunications business. I consult with Windfall Associates as an important partner in the firm's decision-making process"
"As we have grown to encompass a network of more than 130 offices in the US, Europe, and Southeast Asia, Windfall Associates has been there to support us."
"It has been our pleasure to work with Windfall Associates on several projects. Their flexible approach and expertise in billing management have been key in delivering value to our clients."
The above quotes came from various high-ranking administrators representing individual law firms, temporary staffing agencies, and IT consultants, with headquarters located throughout the country and offices spanning the rest of the globe. A few examples of consulting relationships like these will best illustrate what Windfall Associates can do for you.
Windfall Associates has worked with a prominent Boston law firm since 1988, when we came to manage telecommunications for the firm's relocation to Rowe's Wharf. Since then, we have managed countless projects for them, including:
Negotiating all carrier contracts
Changing carrier infrastructure, resulting in significant cost savings
Implementing wireless CLEC access to effect diversity through the Big Dig
Implementing a multipoint Frame Relay network
Evaluating replacement options and coordinating PBX replacement
Upgrading cable infrastructure
Windfall Associates has worked with the nation's largest privately owned temporary staffing firm. During our tenure as their telecommunications support team, they have grown from a network of 60 to 130 offices. We have been involved in every one of the firm's carrier contacts. To support the firm's growth, we developed and implemented a process enabling the in-house staff to continue to support and service a much larger organization. This effort involved gathering system-specific information for each site, including configuration, software, primary vendors, warranties, number of lines, etc. Our work has encompassed:
Implementing an enterprise-wide Frame Relay network
Negotiating vendor contracts for the most favorable rates
Continually evaluating available technology and applications
Proactively recommending more efficient, less costly connectivity, while taking advantage of every opportunity for cost avoidance
Windfall Associates serves as "first-call help desk" for over 400 travel offices nationwide, managing problem calls as well as routine moves, adds, and changes. Assuming responsibility for day-to-day tasks allows the company's in-house telecommunications department to concentrate on high-level work, such as carrier contract negotiations and capacity planning. Our work entails:
Developing a central database with inventory of each site
Establishing well-defined processes and procedures for branch office support
Taking service calls, resolving problems directly or tracking to resolution
Coordinating all moves, adds, and changes
Handling upgrade implementations for all telecommunications systems
Windfall Associates provides support for the in-house telecommunications staff of an international management consulting firm. Our work encompasses:
Implementing a worldwide voice message network, including installations in Brazil and Russia
Developing a unified domestic dialing plan
Negotiating multi-million dollar worldwide long-distance contracts
Providing ongoing voice mail network management for 47 domestic and international offices
Regularly supplementing their global services staff
Ongoing relationships with our clients are essential to our ability to meet and surpass expectations consistently. We do that by living with our clients' challenges every day. By interacting with employees at every level. By conducting business with their vendors. By understanding all of their business issues, from the boardroom to the individual office. For a consultation on how we can help you, please call us at (617)-969-1790, or drop us an email !